The Rules of the Dam

6.1 Billing cycle & automatic renewal

Paid plans are billed in advance on a monthly or annual basis, depending on the billing interval you select at checkout. Your subscription renews automatically at the end of each billing period using the payment method on file, at the then-current price for your plan, until you cancel.

6.2 Free trials

If your plan includes a free trial, you will not be charged until the trial period ends. To avoid being charged, you must cancel before the trial ends. Trials are limited to one per user and are not available to users who have previously subscribed.

6.3 Cancellation

You can cancel your subscription at any time from your billing dashboard. Cancellation takes effect at the end of your current billing period — you will retain full access to your paid features until that date, after which your account will revert to the Free plan.

We do not require notice periods, phone calls, or emails to cancel — one click in your billing dashboard is enough.

6.4 Refund policy

All payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, downgrades, or for periods in which you did not actively use the Service. This includes annual plans — cancellation stops future renewals but does not refund the remaining time on a current annual subscription.

Exceptions may be made at our sole discretion in the following cases:

• Duplicate charges or other billing errors on our side.
• Fraudulent or unauthorised charges made without your consent.
• Significant service outages that materially prevented your use of the Service for an extended period.
• Where required by applicable consumer protection law (for example, EU/UK statutory rights for digital services).

If any of these apply, contact us within 14 days of the charge and we will review your request.

6.5 Upgrades, downgrades & plan changes

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing period at the new tier's rate.

Downgrades take effect at the end of your current billing period. You will retain access to your current tier's features until that date, then automatically switch to the lower tier. No refund or credit is issued for the difference.

Team seat changes are prorated: adding seats triggers a prorated charge for the remainder of the period, and reducing seats applies a prorated credit towards your next invoice.

6.6 Price changes

We may change subscription prices from time to time. If we change the price of your plan, we will give you at least 30 days' notice by email. Price changes will take effect at your next renewal. You can cancel before then if you do not wish to renew at the new price.

6.7 Failed payments

If a scheduled payment fails, we will attempt to retry the charge and notify you by email. If payment cannot be collected after repeated attempts, your subscription will be marked past due and access to paid features may be suspended until the outstanding balance is settled.

6.8 Taxes

Prices are shown exclusive of sales tax, VAT, GST, or other applicable taxes. Where required, taxes will be calculated and added at checkout based on your billing location.

6.9 Cryptocurrency payments ($FLUX)

Payments made in $FLUX are final once the transaction is confirmed on-chain and are not eligible for refunds under any circumstances. Due to the nature of blockchain transactions, we cannot reverse or refund $FLUX payments. Please verify the amount and duration carefully before sending.

6.10 Complimentary & promotional access

We may grant complimentary or discounted access to the Service at our discretion. Complimentary access can be revoked at any time and carries no monetary value.